Gartner predicts that client self-service will account for 58 percent of all service interactions by 2010, due to their dramatic contribution to the reduction of cost of operating an IT environment. Therefore, customers increasingly require solutions for automation and self-service.
"Self-service and automation of client infrastructure is a fast-growing area in the IT industry today. In response to customers’ increasing need for solutions in this field, we now focus our developing efforts in a new subsidiary, Atea Spintop," says Claus Hougesen, CEO, Atea ASA.
Self-service and process automation reduces operation costs dramatically by replacing repetitive work tasks with automatic work flows. Atea Spintop currently contains three products; Jumpstart - quick time to market for standard automated Microsoft infrastructures and an excellent way to reduce costs while moving to Windows 7, Accelerator - a self service portal for ordering and automatically carrying out it-services, and Compliance Manager – to keep track of software licenses in a Microsoft infrastructure.
In connection with this week’s product launch, new functionality is introduced that fully automates the process from order to delivery of a PC-workplace, significantly saving time and reducing the cost of managing PC replacement and relocation. Building on Atea’s dedication to the implementation of Microsoft Windows 7, functionality for automatically rolling out Windows 7 is also introduced as part of the Spintop launch.
"The Spintop product suite lets the customer take control of their own client environment, enabling automation of many of the everyday tasks handled by the IT department, such as providing access to new software, ordering new hardware and giving access rights to users. We see great interest in our products, which have already been successfully used to reduce costs for more than 70 customers in the Nordic area including organizations such as Biovitrum, The City of Malmö and Dong Energy," says Jan Hesselgren, Managing Director Atea Spintop.
The Spintop product suite will be marketed and installed by Atea specialists throughout the Group