Rinta-Joupin Autoliike Oy keeps pace as a sales leader in their field, thanks to cloud-based services that power their growing business across 16 branches in Finland.
Consistency in service excellence and performance that defies expectations: this vital combination is what has helped Finland-based car dealership Rinta-Joupin Autoliike to grow steadily while remaining true to the principles on which the company was founded over 60 years ago.
Today, it is one of the largest and most versatile car dealerships in Finland. Working with Atea, they are building a bold future with IT.
Car dealerships are people-focused businesses. Therefore, technology-based solutions designed to solve purchasing and inventory issues have to be rolled out in such a way that bolster the great customer service and uncomplicated trade-in and buying process that customers expect. It has to be seamless and powerful at the same time.
Understanding what customers want
“Atea understood this,” says Susa Niemelä, IT Manager of Rinta-Joupin Autoliike. “They had the right attitude about customer service, right from the start of this project.” Together, they chose the Atea 365 Complete solution for Rinta-Joupin Autoliike. This enabled the full implementation of Microsoft’s easy-to-use cloud services all under one contract. Phone-based meetings were replaced with Skype conferences. And information management within the company was revolutionized using OneDrive and SharePoint.
“Cloud services facilitate the information flow and management in a concrete way,” Niemelä says. That’s an important benefit for a company whose work is spread across 16 branches.
A sense of continuity
IT solutions can only take root when there is steadiness in how they are implemented. Atea worked closely with the team at Rinta-Joupin Autoliike to ensure that their 365 Complete solution was rolled out smoothly—stage by stage, carefully documented.
The Atea professionals who participated in the implementation project continue to provide IT support to Rinta-Joupin. This had the added benefit of creating a sense continuity from project to project. As Atea’s Kristian Virtakangas explains: “it means bolstering a deep sense of partnership and a mutual sense of commitment to common goals. And those are outcomes that help everyone thrive.”
Adapted from original post on Atea.fi